Report a community

1. Anyone can, about any site we host

You do not need an Enderbeam account. You do not need to be a member of the community you are reporting, and you do not need its permission. You do not have to say who you are.

It is free, and it cannot get you banned from anything here. If a community punished you for reporting it, that is a breach of our rules by them — tell us and we will treat it as part of the same report.

If somebody is in immediate danger, contact your local emergency services first. We are a website company; we cannot help with that, and the minutes matter.

2. Which route you want

There are two, and picking the right one is most of what makes a report fast.

• A post, a comment or a thread on a community's site — use the Report link on the thing itself. It goes to that community's own staff, who have the tools and the context and are usually reading. You can tick a box to send it to us as well.
• The community itself, or the people running it — that is this page. It comes only to us. Its staff never see it and are not told it exists, because a report about somebody handed to that same person is worse than no report at all.

Some things reach us whether anybody ticks a box or not: child safety, violence and threats, and terrorism. Waiting for a volunteer moderator is not an answer to those.

3. How to report a community

Email [email protected] from any address. Put anything you like in the subject.

The more of this you can tell us the faster it goes, but none of it is required, and a message with only a link is a message we can act on:

• The address of the site — something like yourserver.enderbeam.com, or its own domain if it has one.
• What is wrong, in your own words. You do not need to know which rule it breaks; that is our job.
• Where to look. A link to the page or the post, or what to click to find it.
• When you saw it, if it might be taken down before we get there.
• A screenshot, if you have one and it is safe to keep. Never send us images of child abuse — report those to your local police, and tell us the address of the site so we can act on it.
• How to reach you, if you want to hear what happened. You can leave this out — but if you do, we cannot confirm we got it or tell you what we decided.
• That you believe what you are telling us is accurate, as far as you know. One line is enough. We ask because a report is an accusation about somebody, and because for reports of illegal content the law expects a notice to carry it.

4. What we do with it

A person reads it — one person, so this is not a queue with a rota behind it. We look at reports about a child's safety before anything else and on the day we see them. For everything else we aim to get to you within a few days. If something is urgent and you have heard nothing, send it again and say it is urgent; that is not a nuisance, it is the fastest thing you can do.

We look at the site ourselves rather than taking your word for it or theirs. Then, in order: we tell the owner, we ask them to fix it, we remove the content, we suspend the site, and only then do we remove it. Which step we start at depends on how bad it is and whether it is deliberate — the worst categories start at the end. Section 7 of the acceptable use policy is the same list in full.

Where the law requires us to act, we act, and we may not be able to tell the owner first.

We keep a record of the report and what we did about it: your message while the matter is open and for 90 days after we close it, and the decision itself for as long as we keep the record of acting on a site. If you gave us a way to reach you, we will tell you the outcome.

If you think we got it wrong, reply and say so, and it will be looked at again.

5. Things this page cannot fix

We host the website. We do not run the Minecraft server behind it, and we cannot ban a player from it, restore your items, reverse a punishment or settle an argument about either. Those belong to the people who run that community.

A ban from a community's site is theirs to give and theirs to lift. We overturn one only where it was used to stop somebody exercising a right — reporting them, or asking about their own data.

If what you want is your own information seen, corrected or deleted, or your name off a leaderboard, that is a different page and a different process: enderbeam.com/privacy-request.

6. Copyright

If something on a site we host is your work and should not be there, tell us and we will take it down. You can do that in your own words — what the work is, where it is on the site, and that it is yours or that you act for whoever owns it. A person reads it and acts on it. You do not have to know the law to be taken seriously here.

There is also a formal route, and if you are a rightsholder or acting for one you probably want it. Our designated agent under section 512(c)(2) of the Digital Millennium Copyright Act, filed with the United States Copyright Office and reachable at:

• Designated agent: Copyright Agent
• Organisation: Enderbeam
• Address: 440 N Barranca Ave #1779, Covina, CA 91723, United States
• Telephone: +1 626-344-2467
• Email: [email protected]

A notice the law can act on has six parts, and it is worth having all six, because a notice missing one of them is one we may not be able to remove somebody else's material on:

• Your signature, physical or electronic.
• What the work is. If there are many on one site, a list of them.
• What to remove and where to find it — a link to the exact page or post, not the site as a whole.
• How to reach you: name, address, telephone and email.
• That you believe in good faith that the use is not authorised by the owner, its agent, or the law.
• That the information is accurate and, under penalty of perjury, that you are the owner or authorised to act for them.

Send one only if you mean it. Section 512(f) makes anyone who knowingly misrepresents that material is infringing liable to the person who posted it, and to us, for the damages and legal costs that follow. Fair use, quotation and parody are uses the law allows, and a notice against one of those is the kind that ends up costing the sender.

If we remove something of yours and you believe that was a mistake or that the material was misidentified, you can send a counter-notice to the same agent. It needs your signature, what was removed and where it was, a statement under penalty of perjury that you believe in good faith it was removed by mistake or misidentification, your name, address and telephone, and your consent to the jurisdiction of the federal court where you live — or, if you live outside the United States, any district where we may be found — and that you will accept service from whoever complained. We pass it on, and unless they tell us they have gone to court, the material goes back up between ten and fourteen business days later.

We end accounts that keep doing it. A takedown you do not successfully answer counts against the account that posted it, and an account that collects them loses access — the site, if it belongs to an owner; the membership, if it belongs to a member. There is more about how that judgement is made, and how it is recorded, in section 7 of the acceptable use policy.

If you are a court, a regulator or a police force, write from an address we can verify and tell us what you need.