Ask about your data

1. This is for anyone, account or not

You do not need an Enderbeam account. You do not need permission from the server you play on. You do not have to explain why.

Most people who write to us have never been to enderbeam.com. That is expected, and there is one thing about you on those sites whether you have an account or not: while you are playing, your name is in the list of who is online. That is published for everybody, and it is the one thing here you did not choose. Everything else — leaderboards, your stats, the players list — needs you to hold an account and turn it on.

So there are two reasons to write to us. You can object to the online list, which is section 2's first item. Or a server you play on may have sent us data about you that you want to see or want gone.

It is free, and asking cannot get you banned from anything. If a server punished you for asking, tell us: that is a breach of our rules by them, not by you.

2. What you can ask for

• Take my name out of the list of who is online. This is the one thing published without your say-so, so it is the one thing you object to rather than untick. There is no switch for it in game — the server re-sends the list every minute — so tell us the server and we will take it off the site and take it up with them.
• Take me off the leaderboards. The quickest way is to type /enderbeam hide in game, which needs no permission and has you off the site within a minute. You can also untick the box on your profile on that site. Either way nobody on the server can put you back — only you can.
• Tell me what you hold about me. We will send you everything we have that is about you, in a form you can read.
• Delete it. If it is ours to delete, we delete it rather than hiding it.
• Correct it. Usually this means a name or a rank that is out of date.
• Take back a yes you gave. Everything a community's site publishes about a player is there because somebody ticked a box, so this is the one that covers it: untick it, and it stops. It needs no reason, because it was never anything but your choice. Untick it on your profile on that site, or ask us.
• Stop using it. For the few things we do without asking you first — keeping a site running, counting visitors, holding a record of a report — you can object, and we will act on that without asking you why.
• Hold it but stop doing anything with it. If you think what we hold is wrong, or you have objected and we are still deciding, you can ask us to freeze it in the meantime rather than delete it — so nothing is published while the question is open and nothing is lost if you turn out to be right.
• Give me a copy to take elsewhere. Anything you gave us yourself, in a file another service can read. In practice that is your account and what you have written; a leaderboard ranking came from a server rather than from you.

3. How to ask

Email [email protected] from any address. Put anything you like in the subject; we will work out what you need.

The more of this you can tell us, the faster it goes — but none of it is required, and a message with only your Minecraft name is a message we can act on:

• Your Minecraft username, or your UUID if you know it.
• Which server or website it is about. The web address is ideal; the server's name or IP is fine.
• What you want — one of the things in section 2, or just describe it.
• The email on your Enderbeam account, if you have one.

You do not need to quote any law at us, and you do not need to use the word “GDPR”. Asking in your own words counts.

4. Proving it is you

Usually we do not need to ask. Taking somebody off a leaderboard makes nobody worse off, so we act on that on your word alone — the worst a false request achieves is hiding somebody who did not ask to be hidden, and they can undo it.

Where you are asking for a copy of your data, we do have to be sure, because handing somebody's data to the wrong person is the thing this whole notice exists to prevent. The easiest proof is to run a command in game as that player, and we will tell you which one. If you have an Enderbeam account, writing from its email address is enough.

We will never ask you for a Minecraft password, and we could not use one. We will never ask for a photograph of an ID document for an ordinary request.

5. What happens then

We reply within one month, and usually within a few days. If a request is genuinely complicated we may take up to two more months, and we will tell you before the first one runs out rather than after.

If we hold nothing that identifies you, we will say so plainly instead of sending nothing back.

Some things are not ours to change. A ban on your record belongs to the server that issued it, and so does your rank and which town you are in. Where that is the answer we will say which server, pass your request on, and take the data off the website in the meantime if you ask us to.

6. If we get it wrong

Tell us first — most of the time it is a misunderstanding and we would rather fix it than have it escalated.

You do not have to, though. If you are in the UK you can complain to the Information Commissioner's Office at ico.org.uk. If you are in the EEA you can complain to your own country's data protection authority. You can do that instead of writing to us, not only after.